Hours of Operation
Customer Service is available to answer questions and assist you Monday through Friday from 9am to 5p. If you need assistance outside of those hours, you can leave is a voice mail message or email us at support@NorthwoodsRubberStamps.com
Shipping & Delivery
Most orders ship within five to seven business days, with the exception of pre-order items. Weekend orders will be fulfilled on the following Monday. Northwoods Rubber Stamps ships from our studio in Cleveland Ohio and uses USPS and UPS to ship all parcels worldwide. Please Note: During and shortly after Creativation, orders may take longer to prepare and ship.
Northwoods Rubber Stamps offers flat rate shipping and FREE shipping on any Contiguous US orders over $75.00. (Residential orders only - excludes wholesale orders.)
Due to significant increases in shipping costs to Canada and other international locations, we are only able to offer free shipping within the Contiguous US.
Retail Order Shipping Costs: All Contiguous US orders under $35, ship at $6.99. All Contiguous US orders $35.01 to $75 ship at $3.99. All Contiguous US orders over $75.00 are shipped free. We offer a $10 credit for shipping to Puerto Rico, Guam, Canada and all US Military Bases. International orders will receive a $10 credit only if the order totals more than $75 and will be applied toward the actual shipping cost. No cash back or credit toward merchandise will be given if the actual shipping cost is less than $10. International buyers are responsible for all tarrifs, duties, taxes or customs charges.
Wholesale Order Shipping Costs: All wholesale orders pay actual shipping cost (based on weight and destination) for all orders under $800. We offer free shipping to wholesalers on all order over $800. (Contiguous US only)
Privacy & Security
Returns & Replacements
We will accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost & shipping. There is a 20% restocking & order processing fee for any other returns and order cancellations. The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment.
Non-defective products may be returned, but must be new and the package unopened. For all order discrepancies, as well as returns and exchanges, you must contact us within 7 days of order receipt.
If an international buyer changes their mind after an order has shipped or decides to refuse delivery of the order, all shipping charges (initial and return) will be paid by the buyer. Please be certain of your selections and shipping costs before making your purchase. If you have any questions, please contact Customer Service at firstname.lastname@example.org before making your purchase.
Northwoods Rubber Stamps is not responsible for any items that are lost or damaged once the package has left our studio.
Payment, Pricing & Promotions
Your credit card will be billed by our parent company, Art Gone Wild! and will reflect that on your credit card statement.
Payment information is collected at the time of your order. Your credit card is not charged until your order is completed and leaves our facility. Pricing is valid for items at time of purchase. Unless otherwise stated, promotional pricing is valid only on retail orders placed through our website and is subject to change without notice. May not be applied toward previous purchases or combined with other specials.
You can view your order by logging into your acount by clicking on Log In within the top horizontal links. After logging in, choose My Orders from the left-hand links.
Updating Account Information
You can update you account information at any time. Simply log into your account by clicking on Log In within the top horizontal links. After logging in, choose Account Information from the left hand links. From there, you can change your name, email and password.